Client Service Manager - Corporate Secretarial Services (Hybrid)

Join TMF Group, a global leader in corporate secretarial and administrative services, as a Client Service Manager in the vibrant hub of Bali, Indonesia. This hybrid role offers the perfect blend of remote flexibility and on-site collaboration, allowing you to leverage your expertise in managing client relationships while enjoying the unique culture and lifestyle of Canggu.

As a Client Service Manager, you will be responsible for overseeing the delivery of high-quality corporate secretarial services to our diverse clientele. You will work closely with clients to understand their needs, develop tailored solutions, and ensure exceptional service delivery. Your daily tasks will include managing a team of secretarial staff, coordinating with internal departments, and ensuring compliance with regulatory requirements.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the delivery of corporate secretarial services to clients, ensuring high-quality and timely service delivery.
• Develop and maintain strong client relationships, understanding their needs and providing tailored solutions.
• Coordinate with internal departments to ensure seamless service delivery and client satisfaction.
• Manage a team of secretarial staff, providing training, support, and performance management.
• Ensure compliance with regulatory requirements and industry best practices.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to drive continuous improvement and innovation in service delivery.
• Represent TMF Group at client meetings and events, building and maintaining strong client relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Corporate Secretarial, or a related field.
• Minimum of 5 years of experience in corporate secretarial services, with a proven track record of managing client relationships and delivering high-quality services.
• Strong understanding of corporate governance, regulatory requirements, and industry best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in using Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience with project management tools such as Asana, Trello, or Monday.com.
• Certification in corporate secretarial services or a related field is a plus.
• Ability to work in a hybrid environment, balancing remote and on-site responsibilities.

🛠️ Keahlian

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