IT Support Specialist - Healthcare Technology

Join our dynamic healthcare team as an IT Support Specialist and play a pivotal role in ensuring the seamless operation of our hospital's technology infrastructure. In this critical position, you will manage, maintain, and secure our IT systems, networks, and devices to support our healthcare professionals in delivering exceptional patient care. Located in Sidoarjo, our hospital is committed to providing high-quality services and continuously improving our technology to meet the evolving needs of our patients and staff.

As an IT Support Specialist, you will be part of a dedicated team responsible for troubleshooting, resolving technical issues, and implementing solutions to enhance our IT environment. You will work closely with various departments, including radiology, laboratory, and administrative services, to ensure that all technology systems are functioning optimally. With your expertise in IT support, you will contribute to the overall efficiency and reliability of our healthcare technology infrastructure.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 IT support to hospital staff and patients, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems, networks, and devices, including computers, servers, printers, and medical equipment.
• Monitor and maintain the security and integrity of our IT infrastructure, including firewalls, antivirus software, and backup systems.
• Conduct regular maintenance and updates on IT systems to ensure optimal performance and reliability.
• Collaborate with IT vendors and service providers to ensure timely delivery and implementation of IT solutions and upgrades.
• Document and maintain comprehensive records of IT support activities, including incident reports, troubleshooting steps, and system configurations.
• Assist in the planning and implementation of IT projects, including network upgrades, system migrations, and new technology implementations.
• Provide training and support to hospital staff on the use of IT systems and applications to enhance their productivity and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a strong background in healthcare IT environments.
• Certifications in IT support and networking, such as CompTIA A+, CompTIA Network+, or Cisco CCNA, are highly preferred.
• Proficient in using IT support tools, including ServiceNow, Jira, and remote desktop software.
• Strong knowledge of healthcare IT systems, including Electronic Health Records (EHR), Picture Archiving and Communication Systems (PACS), and Radiology Information Systems (RIS).
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Ability to work in a fast-paced, high-pressure environment, with a strong focus on problem-solving and customer service.
• Familiarity with healthcare regulations and compliance standards, such as HIPAA and HITECH.

🛠️ Keahlian

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